All Business Letter : Letter Responding To A Complaint Against A Sales Manager



This Letter should be written in The Letter-Pad of the Company.

The Sender's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX
Phone Number : 0000 - 123456789
Fax Number : 0000 - 123456788
E-mail ID : sendersname@companywebsite.com


Date :


Reference :


TO :

Addressee's Name,
Designation,
The Company's Name,
Full Address with Phone Number.



Subject :


Dear Mr Kumar,


We thankfully acknowledge your letter dated 21st Sept. complaining about the offensive behaviour of Mr P. K. Jain - our sales manager.


We have inverstigated into the matter and found that whatever you mentioned in your letter was perfectly true. We have initiated disciplinary action against the employee and he will be taken to the task. We like to assure you that such condut will never be allowed to take place in future.


I like to offer my sincere apology for the misbehaviour and the misconduct of Mr Jain. We also like to convey our thanks to you for bringing such things to our notice which really help us in improving our customer servie.


Again, with sincere apologies.


Yours sincerely,


(R K Lakhani)
Senior Manager (HR)


NOTE :


This is a typical letter. You have to add your company's name with full address. And the receiver's name and full address also should be added in the place allotted for that purpose. Without those primary details no letter carries any significance. So, you are requested to provide all those important details. Failing which the letter will make a wrong impression about your company and you among the receivers of your letters. This is the most unwanted attitude on your side in dealing with the clients who are the most valued assets of any business organisation. If necessary, leave those spaces blank.




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