Best Business Letters Inc : Reply to Letter Complaining Receipt of Wring Goods

ABC COMPANY LIMITED

DOOR NUMBER and STREET NAME,
NAME of THE LOCALITY,
NAME of THE TOWN.
PIN : 0000000
PHONE NUMBER : 00000000
Email ID : abccompany@yahoo.com
Website : http://www.abccompany.com


DATE


REF NO : 123 / MNO / 10092


To :

XYZ COMPANY LIMITED,
DOOR NUMBER and STREET NAME,
NAME of THE LOCALITY,
NAME of THE TOWN.


Dear Sir,


SUB :


We thank you for your letter dated 13th October and confirm having sent the following telegram today.


Correct Goods Despatched Today


We deeply regret to find that owing to a clerical mistake our packing department did, So, the wrong goods have been sent to you. We assure you that such a thing has never happened with us in our 20 years experience as the utmost care is always taken and it occurred now only by reason of a figure being misread by a new clerk who writes out the packing orders and moreover the total quantities happened to be the same although the assortment and size were different.


We may reassure you that such a thing is not likely to happen again and we sincerely apologize for any inconvenience caused to you. We have dispatched the correct goods today and have instructed our agent in Bombay to see you and collect the wrong goods.


Please debit our account with any expense incurred in connection with his consignment and deduct the amount while making payment of the bill for correct goods.


Thanking you and assuring you of our best cooperation all times.


With thanks.


Yours Faithfully,


Yajjos
Manager


ABC COMPANY LIMITED





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