Business Follow Up Letters : Reply to The Complaint Regarding Damaged Goods

ABC COMPANY LIMITED

DOOR NUMBER and STREET NAME,
NAME of THE LOCALITY,
NAME of THE TOWN.
PIN : 0000000
PHONE NUMBER : 00000000
Email ID : abccompany@yahoo.com
Website : http://www.abccompany.com


DATE


REF NO : 123 / MNO / 10092


To :

XYZ COMPANY LIMITED,
DOOR NUMBER and STREET NAME,
NAME of THE LOCALITY,
NAME of THE TOWN.


Dear Sir,


SUB :


We thank you for your letter dated the 13th October. The consignment of glasses was sent as per instructions contained in your order No. 144 - Ordinary packing. As intimated earlier, goods under ordinary packing are sometimes liable to be damaged owing to mishandling by Railways people and for this purpose we always suggest our customers to procure goods under packing of wooden cases. No doubt, the wooden packing is slightly costlier but then it saves many complications.


As a special case we are issueing you a credit note for the damaged goods, but regret our inability to entertain any such claim in future.


We hope you will appreciate our point of view and shall advise us to send the goods under wooden packing as and when you order them again.


With thanks.


Yours Faithfully,


Yajjos
Manager


ABC COMPANY LIMITED





From
Business Follow Up Letters
to HOME PAGE