This is sample Business Form Letters : Letter from bookseller to publisher returning defective books and requesting for improvement and a credit note.

National Limited

191 / N - Patricia Avenue
Liverpool – 600 020
Phone : 0011 - XXXXXXXX
Fax : 0011 - XXXXXXXX


6 March - 19XX


Your Ref :


Our Ref :


To :

XYZ LIMITED,
326 / H - Raman Nair Street,
Maalyvalley – 682 016.


Your Ref :


Our Ref :


Sir,


RE : Defective Books


Some of the books that you sent to me over the past few months were found to be defective. The defects range from missing pages to misprints. I have enclosed a list together with the defective books that I am returning to you.


Actually the defects were discovered by my customers who duly returned the books to me. I had to put up with some unwanted remarks and in some cases threatened with legal action. Could you make improvements to your books? I, and I’m sure you too, do not want our business to be jeopardized on account of defective products.


Please send me a credit note for the returned books.


Yours faithfully,


(A.S. Kassim)

Manager





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