Business Letter Head : Letter Of Apology For A Defective Item



This Letter should be written in The Letter-Pad of the Company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX
Phone Number : 0000 - 123456789
Fax Number : 0000 - 123456788
E-mail ID : sendersname@companywebsite.com


Date :


Reference :


TO :

Addressee's Name,
Designation,
The Company's Name,
Full Address with Phone Number.



Subject :


Dear Sir,



We thankfully acknowledge your letter dated 17th May through which you informed us that the fan purchased by you was found defective.



We are sorry that you experienced this problem. We have deputed our mechanic MR. SURENDRA NATH. He will look into the problem and if possible he will correct it or he will replace the fan immediately. So please don’t worry about it.



We beg to submit our apology to you for the inconvenience caused to you as such.



Yours sincerely,



Praveen Singh

Executive - Customer Care


NOTE :


This is a typical letter. You have to add your company's name with full address. And the receiver's name and full address also should be added in the place allotted for that purpose. Without those primary details no letter carries any significance. So, you are requested to provide all those important details. Failing which the letter will make a wrong impression about your company and you among the receivers of your letters. This is the most unwanted attitude on your side in dealing with the clients who are the most valued assets of any business organisation.




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