Business Letter Seeking An Explanation and An Apology :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


It’s regrettable when mistakes are made, and this happens to be one time when we owe you an explanation and an apology.


Invoice #45621 for RS.226 693 has just been billed to your account after almost a year’s delay. We have attached a copy of the invoice, along with the proof-of-delivery documents.


Somehow the paperwork on your order was buried in our records and then was incorrectly billed to another account. It wasn’t until the other customer called the error to our attention that we became aware of the mix-up.


With the Rs.133 360 credit appearing in your account as of January 14, there is a balance due of Rs.93 333. Again, we are sorry for this delayed billing. Perhaps you were able to make good use of that money during this past year and won’t be too upset at our oversight to bill you.


Please call us if you would like to discuss the matter further before sending your check.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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Business Letter Seeking An Explanation and An Apology
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