Business Letter for A Convenient Delivery Time :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Thank you for alerting us to the defective materials in the PlayHouse Play Castle. Your observations were correct; the wood quality was below standards. We are grateful to you for helping us solve this problem before any children faced injury.


Please accept our sincere apologies. We realize your children must have been disappointed not to be able to play on their new Play Castle. To remedy the situation, we will remove your old Play Castle and install a Deluxe Play Castle in its place at no cost to you. I will call you this week to arrange a convenient delivery time. At PlayHouse, we work very hard to provide children with safe and fun play equipment.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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Business Letter for A Convenient Delivery Time
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