Business Letter for A Manufacturer Defect



Business Letter for A Manufacturer Defect :




This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


We received your letter regarding the crack in your monitor. Unfortunately, our warranty covers only damage due to a manufacturer defect. We are not responsible for covering damage from items that have fallen on the housing. The monitors were not built to withstand that kind of impact.


However, we agree that the circumstances of the damage to your monitor are quite unusual and beyond your control. In appreciation of your long history with our products and of your patience in resolving this matter, we will cover the damage under your warranty. If you send us your old monitor, we will replace the housing at no cost to you. Please fill out the enclosed form and return it with your monitor.


Thank you again for your patience and thank you for choosing ARC Technology.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :







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Business Letter for A Manufacturer Defect
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