Business Letter for Installation Records :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Upon review of our installation records, we realized a Cool Air CRX-50 air conditioner was installed at your office last week. Unfortunately, you ordered a Cool Air 5000. We regret the error.


The Cool Air Company shipped several CRX-50 units in Cool Air 5000 boxes. Our technician did not check the original order and went ahead with the CRX-50 installation. We have since notified the Cool Air Company of the problem and checked all the Clean Air boxes to prevent such mistakes in the future.


Please call to schedule a convenient time for us to install the correct unit. The duct work we already installed will not require alteration. We merely have to replace the outdoor unit and hook-ups. Since we will have to shut down your air conditioning system for up to three hours, we would be happy to schedule a time when your office is closed. You will not be charged for the additional installation hours.


We apologize for the inconvenience, and we appreciate your patience.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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