Business Letter for Machinery



Business Letter for Machinery :




This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Thank you for your letter regarding the problems with your machinery. I spoke to your chief technician, Kabir Trivedi, about the temperatures at which your machines run.


According to Mr. Trivedi, you need a lubricant that withstands temperatures of 220-350 degrees Fahrenheit. Clearly, there has been some confusion about the type of oil you need. Your order called for 30-weight lube, however, equipment running as hot as yours should have no less than 40-weight lube.


We stand behind the quality of all our products. However, they will not work properly under conditions for which they are not designed. We will deliver six drums of 40-weight lube by the end of the week at no additional cost to you. We also made a note in your file for you to receive only 40-weight or above in future orders.


We hope we have clarified the matter so you can minimize the damage done to your machines. Please call me if I can answer any other questions.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :





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