Business Letter for Product Exchanges

Business Letter for Product Exchanges :

This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789

TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
Postal Code : XXXXXXX

Date :

Reference :

Dear _____________,

We appreciate your taking the time to fill out our questionnaire and give us your comments regarding your recent experience with product exchanges. Needless to say, I was most distressed to learn of the situation. I am hopeful that you will accept my apologies for the inconvenience and frustration you experienced in trying to return the file cabinets. Such certainly should not have been the case. Normally, we accept returns and exchanges within 45 days of the purchase date, but for some reason on this occasion, the date on your invoice was incorrect.

You may be assured that we have discussed your comments with our staff and have given those guidelines for any future occurrence.

As a token of our apology, we want to offer you a 20 percent discount on your next purchase. Your accepting our offer will give us an opportunity to treat you to the fine service to which you are well entitled and for which we have become known. Please phone Madhu or me to arrange the details.

Again, thank you for writing and for choosing Office Supplies, Inc. We look forward to welcoming you back as our special customer.

Yours Sincerely,

(The Sender's Signature)

The Sender's Name

Enc. :

Business Letter for Product Exchanges