Business Letter for Security System :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Regarding the concerns you expressed to me about the excessive time required installing our security system, I contacted Anita Dave, our representative in Atlanta, and she followed through with a contact in the southeast area.


Here is what they discovered.


The default settings on the monitoring software are based on the assumption that the system is using a dedicated phone line.


There should be at least one motion detector every 1,000 square feet.


If this is the case, then the problems you encountered can be attributed to failure to follow manufacturers instructions. We regret that there was confusion on the part of your staff in installing the product. Anita will continue to look into the reasons for any similar delays with other customers and will inform you of any further developments or possible preventative measures as safeguards for future installations.


Now that the system is working properly, we hope you will enjoy many safe years with the equipment.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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