Business Letter for Shipment of Damaged Control Units :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


We have replaced your shipment of damaged control units (purchase order #245599), and you should have your purchase by the time you receive this letter.


Frankly, we are puzzled about how the units ever left our warehouse without the proper packing insulation. Our only explanation is that someone from either our warehouse or the trucking company mistakenly picked up a unit that had been returned for repair (and improperly packed) and placed it on the truck with the other boxes.


Whatever the case, we apologize for your having to point out our mistake to us. We have cautioned our warehouse personnel about mislaid (even for a few minutes) equipment returned for repair and should have the problem corrected now.


By now you should be happily installed and up and running. Best wishes with your other expansion plans.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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Business Letter for Shipment of Damaged Control Units
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