Business Letter for Shipping Services :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Upon being notified about your missing bookshelf, we immediately contacted our shipping service, National Package Express. They could not deliver your bookshelf because our address label omitted your apartment number.


We apologize for the delay. One of our data entry employees failed to enter your complete address into our computer. We gave NPE your complete address and directed them to overnight the package to you. We hope you have already received your shelves.


To compensate you for our error, we have enclosed a coupon good for 15 percent off your next order from Holman Furnishings. If you have any further concerns, please call me at (022) 6555-6789. We appreciate your patience.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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