Business Letter for The Merchandise :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Thank you for calling our attention to the discrepancy between your order and the merchandise delivered to your store. Our records show that the order for Builder’s Land in Ft. Worth, was inadvertently switched with the order for Builder’s Land in Santacruz.


We make every effort to keep this kind of mix-up from occurring, but mistakes do happen.


Two trucks are being dispatched this week to switch the merchandise between the two stores. If there are any more problems, please do not hesitate to call us.


We value our relationship with every store in the Builder’s Land chain and wish to continue serving you in every way possible. Thank you for your understanding.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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Business Letter for The Merchandise
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