Business Letter for Video Equipment :

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This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Colorview’s representatives have completed their review of your video equipment and the distortion problem you mentioned in your March 8 letter. In summary, we have concluded that the difficulty that you are experiencing at your 34 June Street location is primarily being caused by the florescent lights there. Additionally, the consultant review team does not think that the monitors materially affect adjacent monitors. Other conclusions follow.


1. Your C View 20/450 monitors displayed different distortion in different areas of your office.


2. This distortion was considerably less noticeable when the florescent lights in the office where turned off, though the distortion did not change when the technicians turned adjacent monitors on and off.


3. Your monitors functioned normally in our test labs.


If you can provide us with more concrete evidence of the problem and its cause, please let us hear from you again. I assure you that any additional problems will be addressed in a timely and professional manner.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :

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