Business Letters EBook : Reply to The Complaint Regarding Damaged Goods

ABC COMPANY LIMITED

DOOR NUMBER and STREET NAME,
NAME of THE LOCALITY,
NAME of THE TOWN.
PIN : 0000000
PHONE NUMBER : 00000000
Email ID : abccompany@yahoo.com
Website : http://www.abccompany.com


DATE


REF NO : 123 / MNO / 10092


To :

XYZ COMPANY LIMITED,
DOOR NUMBER and STREET NAME,
NAME of THE LOCALITY,
NAME of THE TOWN.


Dear Sir,


SUB :


We thank you for your letter dated 13th October.


The consignment of glasses was sent as per instructions contained in your order No. 144 Ordinary packing. As intimated earlier, goods under ordinary packing are sometimes liable to be damaged owing to mishandling by Railway people and as such we have always suggested our customers to have goods in special packing of wooden cases. It costs a little more than ordinary packing but the changes of damaging the goods are minimized.


Although we are not liable to pay any such damages to you, we would, however, suggest you that you may please send us those thirteen glasses and we shall get the same repaired at our cost this time. We may add here that we shall not entertain any such claim in future unless the goods are around under special packing of wooden cases.


Thanking you and assuring you of our best cooperation always.


With thanks.


Yours Faithfully,


Yajjos
Manager


ABC COMPANY LIMITED





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