Callback Script :



NOTE : During a callback take advantage of the opportunity to up sell the customer. Suggest additional coverage or specials the customer might be offering.

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SALES REP : Hi, this is Juhi from the New Tribune. May I speak to Jaya, please?

RESPONSE :

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SALES REP : Hello, Jaya. This is Juhi with the New Tribune. How are you today?

RESPONSE :

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SALES REP : Great! I'm checking back with our current customers today on any necessary changes they might need to make in their ad copy. Do you have just a few minutes?

RESPONSE :

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SALES REP : Is there anything new you might want to tell our readers this week? Any specials for instance?

RESPONSE :

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SALES REP : Fine. You're currently covering the metro, suburban and surrounding areas. Would you also be likely to get customers from the Mumbai metro area?

RESPONSE :

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SALES REP : Oh, I agree. Let's try that area too next week. And this week you'll run in the same areas.

Would you like to take advantage of our program discount and set the ad up to run for 6 weeks?

RESPONSE :

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SALES REP : Jaya, your ad will cost Rs.12000, and we've got it set for 6 weeks. I'll be applying this to your Visa again.Thank you for your time Jaya. Is there anything else I can do for you today?

RESPONSE :

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SALES REP : I'll give you a call after this ad runs to check on your response. Thank you.

Goodbye.




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