Complaint Letter about Spurious Product

Complaint Letter about Spurious Product :


Door Number and Street Name,
Area Name,
Town Name - Postal Code,
PHONE : 0000-00000
FAX : 0000-00000

5th November - 2008

Reference No. : MMM / KOLK / 90099

To :

The General Manager,
Marketing Division,
Punctual Watch Co. Ltd.,
Jabalpur-482 001.

Dear Sir,

During my recent official visit to Jabalur, I had bought a wrist watch of yours from your dealer. The purchase bill is enclosed for your easy reference.

It was very disappointing to note that your watch stopped working after the second day of purchase. As I was miles away from Jabalpur by that time, I could not contact your dealer. However, when I approached a leading watch service centre there, I was told that it was a spurious watch! They told me that I was the fourth person to refer to them for the trouble shooting of the duplicate watch!

Is it so? If so, how did your dealer sell a spurious watch? Please investigate. Meanwhile, I also send here with the watch I had bought along with the bill.

Please write to me what would be your next move and how will you compromise me.

As I am on leave right now, you can write to my residential address.



Complaint Letter about Spurious Product

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