Customer Complaint

Customer Complaint :


Door Number and Street Name,
Area Name,
Town Name - Postal Code,
PHONE : 0000-00000
FAX : 0000-00000

5th November - 2008

Reference No. : MMM / KOLK / 90099

To :

The General Manager - Sales,
Second Skin Fasteners Ltd.,
Siddipet – 502 103,
A.P. State.

Dear Sir,

Sub : Rejection of materials supplied by you

Please refer to your NBDN # 124/ 2009 against our P.O. # DMT / 052 dated 5th May - 2008.

The materials supplied by you vide your above quoted dispatch note have been rejected by our BOF components inspection due to the following reasons.

1. 5/8’’ UNC Bolts = 500 nos.

2. 5/8’’ UNC Set Screws = 500 nos.

3. 5/8’’ UNC Nuts = 100 nos.

4. 7/8’’ UNC Eye bolts = 200 nos.

The reasons for rejection are...

Trim burrs noticed on bolts and screws
Washer face uneven
Across corners damaged

Our internal inspection report is enclosed for you to pursue.

We couldn’t help wondering how a leading manufacturer like you had sent such substandard quality products. Please arrange to take them back and replace with cost-effective quality materials.


H. Prem Kumar

G.M. : Sales

Customer Complaint

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