Customer Service Response Letter to A Customer Complaint :
This Customer Service Response Letter to A Customer Complaint should be written in The Letter-Pad of the Company.
The Sender's Name,
Door Number and Street's Name,
Postal Code : XXXXXXX
Phone Number : 0000 - 123456789
E-mail ID : email@example.com
The Company's Name,
Full Address with Phone Number.
I am writing with reference to (situation or complaint) of (date).
Firstly I apologies ('apologize' in US) for the inconvenience / distress / problems created by our error / failure.
We take great care to ensure that important matters such as thisare properly managed/processed/implemented, although due to(give reason - be careful as to how much detail you provide -generally you need only outline the reason broadly), so on thisoccasion an acceptable standard has clearly not been met/wehave clearly not succeeded in meeting your expectations.
In light of this, we have decided to (solution or offer), which we hope will be acceptable to you, and hope also that this willprovide a basis for continuing our relationship/your continuedcustom.
I will call you soon to check that this meets with yourapproval/Please contact me should you have any further causefor concern.
(The Sender's Signature)
The Sender's Name
This is a typical letter. You have to add your company's name with full address. And the receiver's name and full address also should be added in the place allotted for that purpose. Without those primary details no letter carries any significance. So, you are requested to provide all those important details. Failing which the letter will make a wrong impression about your company and you among the receivers of your letters. This is the most unwanted attitude on your side in dealing with the clients who are the most valued assets of any business organisation. If necessary, leave those spaces blank.
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Customer Service Response Letter to A Customer Complaint
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