Customer Service Resumes

Resume Tips for a Position in Customer Service Sector




Customer Service Resumes : Resume Tips for a Position in Customer Service Sector :





Your resume needs to reflect all your duties, work experience, achievements and any special task handled by you that gives plus points to your personality. Describe your job duties as well as any special assignments handled by you in your present or previous job. Here are a few tips for structuring your resume for the position of receptionist / manager.


Look at the following keywords / phrases / works relevant to the position. You can use them while structuring your resume.


  • Handling visitors, telephone enquiries, booking appointments

  • Handling cash and cheques tendered by the customers

  • Getting the balances tallied daily and depositing the same with the Manager – Finance

  • Handling book-keeping

  • Typing various miscellaneous letters, faxing, filing, forwarding

  • Handling and solving the customer’s complaint promptly with care

  • Administration over junior and subordinate staff

  • Training junior staff

  • Initiating improvement in routine operations to improve customer service and reducing complaint disposal time

  • Maintaining any customer database to improve tracking

  • Reporting and customer service

  • Attending to the customers demands


    Please Note :


    You can also mention any award received by you for your action like Best Employee Award or Best Manager / Most Efficient Section the Company / Man of The Team / Best Employee on your resume.


    You can mention any special assignment handled by you in your current or previous jobs must also be put on your resume.


    Accentuate the positive and leave off the negatives and the irrelevant points. If you do some duties in your current job that don’t support your job search objective, leave them off your resume. Focus on the duties that do support your objective. Leave off irrelevant personal information like your height and weight unless specifically asked to mention. Avoid writing hobbies or personal interests on your resume unless your interests are in some way relevant to the position you have applied for.





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