Functional Resume : Resume Tips for a Position in Customer Services Sector

Functional Resume : Resume Tips for a Position in Customer Services Sector :

When you send your resume to a prospective employer, attach it with the covering letter. Don’t exaggerate your experience, your education or anything else on your resume. When you are interviewed, the people quizzing you are experts on the subject and know when you are bluffing. Don’t ever add any irrelevant thing on your resume. Be concise.

Look at the following keywords / work / responsibilities relevant to the position in customer services sector. You can use them while structuring your resume.

  • Answered inbound calls in support of customer needs

  • Performed market research surveys amongst client base to seek feedback on marketing techniques and quality of after sales service

  • Improving customer service based on client feedback through the application of new techniques and procedures

  • Responsible for customer service in the digital equipment division

  • Responsible for the duties included answering customer queries, problem solving and providing useful information on newly launched products

  • Responsible for the supervision of a staff of twenty people

  • Responsible for the recruitment and training of customer relation staff

  • Managed the needs / requirements of high revenue commercial accounts through extensive follow-up procedures

  • Provided active support to the marketing team, ensuring that all sales targets are met

    While you mention your work experience on your resume, list the most recent first. Highlight all sorts of achievement when you describe your recent jobs and roles within each job. You can list your significant community service activities including organizations, club and your professional affiliations.

    When you talk about your accomplishment and experience, describe what and how you helped your employer accomplish. Look at the following example and see the difference between employee focus vs employer focus.

    Employee Focus : Responsible for a newly formed group of technicians that performed custom work to augment profit

    Employer Focus : Created a revenue generating centre from the previous liability of custom work and increased the bottom line by 20 in the first year itself

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