How to Answer Complaints?

How to Answer Complaints? :

POSSIBLY the best way to get the right attitude in answering a complaint is to stop and consider how you would handle the customer if he came personally into your office.

Certainly you wouldn’t pick aquarrel with him. You wouldn’t let yourself be other than courteous and polite throughout his call.

And you would take him all through the house if necessary just to demonstrate how sincerely desirous the firm is of giving him a square deal.

Remember that the next time you answer a complaint.

Picture the customer beside your desk.

Then talk to him.

You’ll find your old time itch to be vindictive gradually disappearing and the results vastly more satisfactory to you and the customer alike.

How to Answer Complaints?