Letter Acknowledgeing Complaint of Damages :
General Post Office191 / N - Patricia Avenue
Liverpool – 600 020
Phone : 0011 - XXXXXXXX
Fax : 0011 - XXXXXXXX
13th May 2009
326 / H - Raman Nair Street,
Maalyvalley – 682 016.
I acknowledge receipt of your letter of May 3, 2009-pointing out delivery of a damaged package.
We are sorry to learn it. But the Post Office cannot accept the liability for damages of any package unless it is insured.
However, we shall try to do our best to look into the matter and we shall consider your request for payment of damages, if it is established that the damage was caused due to the negligence of the postal staff in handling it.
In the meantime, the enclosed form may please be sent to us duly filled in.
For General Post Office
(V. RAJAN PETER)