Letter Highlighting A Glaring Lapse :
XXXXX BUSINESS NAMEDoor Number and Street Name,
Town Name - Postal Code,
PHONE : 0000-00000
FAX : 0000-00000
5th November - 2008
Reference No. : MMM / KOLK / 90099
Dear MR. V. B. Narendra Kumar,
It has been brought to our knowledge that one of the pistons was found to be leaking during third party inspection by EIL.
How come the products once internally checked and accepted could leak? Is that all our durability? This has been highlighted by the concerned inspector. Now we are bound to give them a convincing answer to our fault.
This is a glaring lapse on our part. And we are necessitated to explain the cause. Please attend a meeting today at 4.00 p.m. at the Chief Executive’s cabin so that a joint effort can be put to save our face-value with our customer.
Meanwhile, make sure that such mistakes do not repeat.
Mike O. Brien
G.M. : Sales
Letter Highlighting A Glaring Lapse
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