Letter Offering Substitute Product In Place Of Defective Product :
This letter should be typed in the official letter-head of the company.
The Company's NameDoor Number and Street's Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789
The Receiver's Name,
Door Number and Street's Name,
Postal Code : XXXXXXX
Following our conversation about your ORB-500 unit, I checked with our warehouse and verified that we do not have any replacement units in stock. The product you purchased was of a limited run. As a result, we have no more in stock nor do any of our distributors.
However, I can offer you a substitute unit, the KLF-1991. It does not offer all of the features of the ORB-500, but will meet your needs in the interim. Please let me know if you would like to proceed in this manner.
(The Sender's Signature)
The Sender's Name
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Letter Offering Substitute Product In Place Of Defective Product
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