Letter Offering Substitute Product In Place Of Defective Product



Letter Offering Substitute Product In Place Of Defective Product :



This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Following our conversation about your ORB-500 unit, I checked with our warehouse and verified that we do not have any replacement units in stock. The product you purchased was of a limited run. As a result, we have no more in stock nor do any of our distributors.


However, I can offer you a substitute unit, the KLF-1991. It does not offer all of the features of the ORB-500, but will meet your needs in the interim. Please let me know if you would like to proceed in this manner.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :


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Letter Offering Substitute Product In Place Of Defective Product
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