Letter Offering Substitute Product In Place Of Defective Product

Letter Offering Substitute Product In Place Of Defective Product :

This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789

TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
Postal Code : XXXXXXX

Date :

Reference :

Dear _____________,

Following our conversation about your ORB-500 unit, I checked with our warehouse and verified that we do not have any replacement units in stock. The product you purchased was of a limited run. As a result, we have no more in stock nor do any of our distributors.

However, I can offer you a substitute unit, the KLF-1991. It does not offer all of the features of the ORB-500, but will meet your needs in the interim. Please let me know if you would like to proceed in this manner.

Yours Sincerely,

(The Sender's Signature)

The Sender's Name

Enc. :

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