Letter about Printer Problems

Letter about Printer Problems :

This Letter about Printer Problems should be written in The Letter-Pad of the Company.

From :

The Sender's Name,
Door Number and Street's Name,
Area Name,
Postal Code : XXXXXXX
Phone Number : 0000 - 123456789
E-mail ID : sendersname@companywebsite.com

Date :

Reference :

TO :

Addressee's Name,
The Company's Name,
Full Address with Phone Number.

Subject :

Dear ____,

This letter is in reference to my purchase of a Magnum JX-200inkjet printer from Best Price Rs. 12000 in Bangalore onNovember 11, 1993. Specifically, I am writing about yourcompany's rejection of my request for a rebate as advertised forJX-200 printer.

I originally paid Rs. 12000 (excluding tax) for the MagnumJX-200 inkjet printer and have since been waiting for thepromised Rs. 300 Magnum rebates which were advertised byyour company. I just received your letter and was surprised tofind you had rejected my rebate claim. I believed I had made itclear as to the reason why I could not provide you with all of the material requested on the rebate coupon, particularly the serial number label from the shipping box, in the original letter(January 15) I sent you with the claim.

Once again, let me emphasize that there were no couponsavailable at the time when I purchased the BJ-200. Even afterrepeated visits to Best Price, I did not receive coupons until three weeks later. Unfortunately I had already disposed of the shipping box and consequently the serial number label attached to it and was unable to provide it as requested by the rebate instructions.

This was the reason that I sent a photocopy of the purchasereceipt in the original letter even though it was not required. Iam now including the original letter with the photocopy of thepurchase receipt and a photocopy of the serial number located atthe rear of the printer.

Although I am quite happy with the printer, I am very concernedabout the problems I am having with this rebate. Especiallydisturbing is the fact that you stamped MUST BE RESUBMITTEDAND POSTMARKED BY JANUARY 31, 1994 on the letter you sentme while the envelope (photocopy included) clearly shows that itwas not mailed until February 4, 1994.

In the interest of fair play and in keeping a future customersatisfied, I hope there will be no further delays in resolving this problem. I expect to receive the rebate within the month andthank you for your prompt attention to this matter.

Thanking you.

Yours Sincerely,

(The Sender's Signature)

The Sender's Name

Enc : Copies of original letter, sales receipt, serial number


This is a typical Letter about Printer Problems. You have to add your company's name with full address. And the receiver's name and full address also should be added in the place allotted for that purpose. Without those primary details no letter carries any significance. So, you are requested to provide all those important details. Failing which the letter will make a wrong impression about your company and you among the receivers of your letters. This is the most unwanted attitude on your side in dealing with the clients who are the most valued assets of any business organisation. If necessary, leave those spaces blank.

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