Letter after Mail-Order Returning Unsatisfactory Goods

Business Letters Index

This is a sample Letter after Mail-Order Returning Unsatisfactory Goods.

Mrs. S. Rageswari,
45, Rumah Pangsa Muhibbah
Jalan Ah Meng
3600 Telok Intan,

20 July 19XX

Mr. Pauline See,
Sales Manager,
Modern Kitchenware Sdn Bhd,
877 Jalan SS03/56,
47300 Petaling Jaya,

Dear Ms. See,

Yesterday I received the set of LONGLIFE stainless steel cooking utensils (5-piece set) you sent me via a courier. I opened the package and was disappointed to find that the goods were not at all what I expected. The wok and the large pot are badly dented while some of the plastic handles of the other pots are loose and cracked. This set of utensils certainly cannot be used for cooking.

It is possible that the utensils were damaged in transit. Whatever the cause, I am returning them to you so that you can give me a completely new set that is in good condition. Otherwise please send me a complete refund of my money.

Thank you.

Yours sincerely,

S. Rageswari

Letter after Mail-Order Returning Unsatisfactory Goods

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