Letter for Non-Customized Merchandise

Letter for Non-Customized Merchandise :

This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789

TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
Postal Code : XXXXXXX

Date :

Reference :

Dear _____________,

We are sorry to hear you can no longer use the polo shirts, order no. 29425-23842 we shipped to you March 4.

According to our records, your shirts were customized with the Tanuj’s Restaurant name and your sun logo. Our policy on returns of customized orders is we cannot offer any refunds. This policy is printed on the order form and your signature signals your agreement. I have enclosed a copy of your order form.

Non-customized merchandise is covered under a 90-day full satisfaction return policy. We wish we could you could return your order under that policy. However, I’m sure you understand we cannot re-sell customized items.

We regret we cannot accept your return. Please pay the enclosed invoice at your earliest convenience. We hope we can serve you in the future.

Yours Sincerely,

(The Sender's Signature)

The Sender's Name

Enc. :

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Letter for Non-Customized Merchandise