Letter of Apologies for Broken Product :
This letter should be typed in the official letter-head of the company.
The Company's NameDoor Number and Street's Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789
The Receiver's Name,
Door Number and Street's Name,
Postal Code : XXXXXXX
Thanks for your May 17 letter. Mick's Custom Boats is happy to have you aboard. You've been a faithful customer for five years now, and you must know that Mick's strives to always deliver the highest quality boats and boating supplies.
We're sorry to hear that one of your new Kentucky Oars is cracked. The Kentucky is one of our sturdiest paddles - guaranteed for 15 years - but as you explained, yourteenage son and his friends can break just about anything.You are one of our best customers, Mr. Wajid, so I am glad to give you a replacement Kentucky oar at half the cost of the original.
Drop by the shop soon to pick up your replacement oar. I'll look forward to seeing you.
(The Sender's Signature)
The Sender's Name
Letter of Apologies for Broken Product
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