Letter of Apology and Notice of Shipment in Replacement



Letter of Apology and Notice of Shipment in Replacement :




This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


Your letter of [date] has been received, and we were very sorry to hear about the problem you experienced with our [product].


We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your [product].


We have entered a replacement order to be shipped to you at once. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.


Thank you for purchasing our products.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :







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Letter of Apology and Notice of Shipment in Replacement
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