Letter of Apology and Replacement of Damaged Goods



Letter of Apology and Replacement of Damaged Goods :




This letter should be typed in the official letter-head of the company.

The Company's Name

Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXX
Phone Number : 0000 - 123456789


TO :

The Receiver's Name,
Door Number and Street's Name,
Area Name,
City.
Postal Code : XXXXXXX


Date :


Reference :


Dear _____________,


It was distressing to learn that the chocolate we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for 30 lbs. left our dock this morning and is scheduled for afternoon delivery to you on May 26th. Please turn over the damaged goods to the driver at the time of deliver.


I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.


Yours Sincerely,


(The Sender's Signature)


The Sender's Name


Enc. :







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Letter of Apology and Replacement of Damaged Goods
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