Letter of Apology

Letter of Apology :

We write letters of apology, acknowledging personal errors and errors committed by the firm / company.

Read this letter written by a customer-care service manager to a customer.

5868 - Nilgiris Street,
Ooty – 6,
Tamil Nadu.

November 29 - 2006

To :

Mr. Joseph Paul,
358, Cook Road,
New Town,
Ooty – 7

Dear Mr. Paul,

I apologise for the mix-up of order # : 26429782. We have just implemented a new packaging system that still has a few problems to be worked out, but we did fix your order and sent it out this morning.

For your trouble, we have enclosed a $ 250 gift certificates which can be used at any of our stores.

Once again I would like to apologise for the mix-up in your order and any inconvenience this may have caused you.



Satwinder Singh

Customer Service Manager

Letter of Apology

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