Ref : Our Invoice No. VS/STC/26 dated 22nd November 1999.
Your letter dated 3rd December is received here with surprise. We have checked our records and please remain informed that all the ten units in good condition were packed securely before despatch. As such, this is a case of transit damage and pilferage.
Since you have done the transit insurance, please take up the matter with your insurance company. We are returning your Debit Note.
Thanking you and assuring you of our prompt services always,