Letter to Know Return Policy :
This letter should be typed in the official letter-head of the company.
The Company's NameDoor Number and Street's Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789
The Receiver's Name,
Door Number and Street's Name,
Postal Code : XXXXXXX
Today we received an industrial floor buffing machine. However, we received the James brand machine instead of the Cleaning Pro brand we ordered (Order No. 59203-3894).
Although we usually use Cleaning Pro equipment, we are willing to test the James floor buffer. If it works as well, we wont require you to replace it. Please let me know right away if your return policy prohibits this course of action.
(The Sender's Signature)
The Sender's Name
Letter to Know Return Policy
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