Letter to Resolve Misunderstanding :
This Letter should be written in The Letter-Pad of the Company.
The Sender's Name,
Door Number and Street's Name,
Postal Code : XXXXXXX
Phone Number : 0000 - 123456789
E-mail ID : firstname.lastname@example.org
The Company's Name,
Full Address with Phone Number.
After some investigation, I believe that we have found thesource of the problem that led us to our misunderstandingon [date].
When we received your purchase order for [quantity,product], we were unable to fill the order for immediatedelivery due to [explanation for delay in delivery]Our letter informing you of this delay and requesting yourinstructions was mailed to you on [date]. We did notreceive a reply and proceeded to send a follow-up letterto you on [date].
We have been able to make delivery to you since the [date]but felt that since you had emphasized "for immediatedelivery" on your purchase order, we should wait for yourauthorization before shipping.
I can easily understand why you were so upset with us [day]if no one made you aware of our correspondence. We havealways appreciated having you as a customer and hope thatwe can continue to provide you with our products in thefuture.
(The Sender's Signature)
The Sender's Name
This is a typical letter. You have to add your company's name with full address. And the receiver's name and full address also should be added in the place allotted for that purpose. Without those primary details no letter carries any significance. So, you are requested to provide all those important details. Failing which the letter will make a wrong impression about your company and you among the receivers of your letters. This is the most unwanted attitude on your side in dealing with the clients who are the most valued assets of any business organisation. If necessary, leave those spaces blank.
Letter to Resolve Misunderstanding
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