Letter with A Course Schedule :
This letter should be typed in the official letter-head of the company.
The Company's NameDoor Number and Street's Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789
The Receiver's Name,
Door Number and Street's Name,
Postal Code : XXXXXXX
Not every consumer who calls your office is going to be pleasant. No matter how hard your employees work, or how reliable you feel your service is, not everyone is going tobe a satisfied customer. The way you handle these customers determines whether or not they continue to use your company or go to one of your competitors. As the public relations liaison for Nationwide Cable, I know you understand how careful you must be in handling difficult customers. The question is do your employees?
Unless specifically trained, many employees do not know how to handle difficult customers. Training International can help. Training International offers a one-day course focusing entirely on how to handle difficult customers and their complaints. Thecourse includes role playing and examples from real business situations.
Enclosed is a course schedule, brochure, and course outline. If you have any questions or would like to register you or any of your employees for the class please call (0512) 99555-83928.
(The Sender's Signature)
The Sender's Name
Letter with A Course Schedule
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