Memo for Quality Management System :
This letter should be typed in the official letter-head of the company.
The Company's NameDoor Number and Street's Name,
Postal Code : XXXXXX
Phone Number : 0000 - 123456789
To : All employees
Subject : Quality Management System
The company is currently in the process of developing a quality management system based on the international quality standard [ ISO 9002:1994].
The aim of this system is to help ensure that we always meet agreed requirements in the provision of our products / services to our customers.
It is intended to seek certification of our system by an independent certification body. It is the view of company management that a certified quality system is essential to ensuring customer satisfaction and the continued growth of our business.
The requirements of the quality standard are simply good business practice and - for the most part - our existing activities and processes already comply with those requirements. However, there is a need to formalise certain procedures and put feedback mechanisms into place that will ensure continued improvement throughout the business.
A small team has been put together to develop the system documents. However, for the system to be successful, the company is relying on all employees to co-operate and contributewhere they can.
In the coming months, members of the quality team will be hosting introductory training sessions where system will be explained to you in greater detail. All employees will be given the opportunity to attend one of these sessions. Where necessary, arrangements will be made to provide covering staff during your attendance.
Business improvement is in everyone's interest, and I urge you to make every effort to be involved.
In the meantime, if you have any queries or concerns on security or loss prevention, please call me on the above number.
Memo for Quality Management System
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