This Memorandum should be typed in the official letter-head of the company.
SUBJECT : Delivery Delays
The Marcum Optical account deserves better service than we provided. They waited
over a month for their lens grinding machine components, causing major delays for their
We must work harder to carry out our fulfillment process efficiently. Warehouse
employees as well as workers in the shipping department must follow the rules and
procedures booklet for order processing. Including shipping time, the process should
take no more than eight days. If there are delays, the customer service department must
be notified so they can contact the customer.
I am sure we can eliminate delays if we work together. Our customers have a
responsibility to their patients to provide timely service, and they deserve to receive their
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