Memorandum Regarding Repair Problems



Memorandum Regarding Repair Problems :




This Memorandum should be typed in the official letter-head of the company.


TO :


FROM :


DATE :


SUBJECT : Repair Problems


The First Bancorp account deserves every reasonable effort from us to straighten out the relationship. We need to renew our plans to achieve our quality standards and ensure some equally favorable customer expectations of future performance from us. I offer the following suggestions to correct this customer’s problems:


Provide a loaner while their machine is in our shop.


Order all repair parts by overnight shipping.


Offer a six-month guarantee on the repair work.


Now is the time to confront all the issues fully and resolve them before we lose this account. I have every confidence in your abilities to mend this customer relationship. Is there any other support I can offer?




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