Memorandum Regarding Training Customer Service Representatives



Memorandum Regarding Training Customer Service Representatives :




This Memorandum should be typed in the official letter-head of the company.


TO :


FROM :


DATE :


SUBJECT : Training Customer Service Representatives


It seems customer service representatives have trouble each winter getting up to speed on products in the Winter Catalog. I hope we can adjust their October training program so our customers will feel like they are speaking to experts even if they order on the same day they receive the catalog in the mail.


Could you review the customer service representatives October training program and offer your thoughts on how we might make it more effective? Of course, the first step should be to stress to representatives the importance of being completely informed about products.


I am confident we can come up with an effective solution.




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Memorandum Regarding Training Customer Service Representatives
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