Reply to The Letter of Complaint against Defective Electrical Goods Supplied

Reply to The Letter of Complaint against Defective Electrical Goods Supplied :

From :

Daya Ram and Sons,

27th August - 2009

Dear Mr. Rant,

I have received your letter dated 17th August - 2009 complaining about the electrical goods we supplied to you.

Usually, we dispatch only those items which have passed strict quality control specifications. It seems that owing to some oversight, the materials lying in the rejected boxes were dispatched by our staft. I regret and apologize for the inconvenience caused to you.

Kindly return the defective items so that we may replace them with newly manufactured and approved ones. You may deduct the freight charges incurred on you.

With best wishes and assuring you of our best service in future.

Thanking you.

Yours Sincerely,

Lala Har Narain

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