Request-Letter for Quality and Warranties :
This Letter should be written in The Letter-Pad of the Company.
The Sender's Name,
Door Number and Street's Name,
Postal Code : XXXXXXX
Phone Number : 0000 - 123456789
E-mail ID : firstname.lastname@example.org
The Company's Name,
Full Address with Phone Number.
We own Dimension 4300 with ID 437635 that will not work in our first 60 days of ownership. I have enclosed the paperwork for the product and the certification from us of the problem.
Please send us a UPS return tag so we can return the PC and get a new one in its place.
Thank you in advance for your continued good service!
A loyal Dell customer,
(The Sender's Signature)
The Sender's Name
Enc : Copies referenced in the letter
Note the straightforward non-whiney nature of this letter. The nicer you are the more apt you are to get in the A pile and get taken care of. This is written to a large company so formality should rule.
Smaller companies generally allow their customer support people more flexibility to decide things so you can be more informal with them. An important warning. In this day and age every company has received the tough guy letter.... so don't try it. It just gets you put in the B pile and forgotten.
Request-Letter for Quality and Warranties
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