Resume Help




Resume Help :


This is Resume Help for the post of a Technician.


Name of The Applicant,
Door Number with The Name of The Street,
Name of The Locality,
Name of The Town.
Phone : 0000 - 0000000
Mob : 0000000000000
E-mail : abcdefgh@jooahoo.com


Objective :


To attain a senior position as a Technical Support Specialist in a renowned company of repute


Summary of Qualifications :


10 years experience directly dealing and solving the customers’ problems satisfactorily


Demonstrated skills to diffuse complicated and heated situations in customer dealings


Known for calm and cool behaviour


Proven leadership qualities in team spirit environment, diffusing and reducing stress in tensed situation effectively


High level of written and oral communication skills


Creative ability to solve unusual or difficult problems when logical methods have failed


Never failed to meet deadlines and always set priorities in order to get the work completed before the scheduled time


Employment History :


  1. Technical Support Specialist : Rane Fasteners : Ahmadabad : Sept.1999 to present


    Responsibilities :


    Responsible for researching and analyzing any problem arising at the existing set-up and to investigate and sort the issues reported by customers and dealers in a timely and efficient manner


    Imparting training to the new and existing staff on the newly introduced software and to make them aware to the technicalities faced


    Performed data conversions and repairs of customer data in order to meet specified programme requirements


    Worked with Research and Development department on Quality Assurance


    Created documentation on policy and procedures


    Attended and played an integral role in departmental meetings


  2. Manager - Customer Care : Vimal Oils and Foods Ltd. : 1996 to 1999


    Responsibilities :


    Responsible for maintaining heavy and light duty equipments being in regular use


    Responsible for maintaining the inventory control and arranging the delivery and sale figures updated on monthly basis


    Researching the problems faced by the staff and the clients and sorting them effectively, providing satisfactory solutions


    Offering customer service in a pleasant and professional manner



Education :


Master of Computer Application - Minerva Institute – Goa – 1995 - Awarded for the best Project


B.Tech – University of Rajasthan – 1993 - Distinction in Computer Graphics


Senior Secondary – CBSE – 1989 – G.K.P. Public School – New Delhi


Training and Skill Enhancement :


Professional development programmes including Knock Your Socks Off Customer Service


Training in time management and interpersonal relations development skills


Computer Proficiency :


Completed project for Computer Programmer Analyst training in Visual Basic, C++, C for Windows and Basic Networking


Worked with DOS, MS Office, Window 9X


Knowledgeable in programmes such as Access, Excel, Paradox, Dbase III and IV and Lotus 123 V4


PowerPoint and Corel Draw and Claris Works


Interests and Hobbies :


Web Page Creation


Computers


Calligraphy


Reading


Painting


Other Personal Details :


Father’s Name : Mr. Sitka Ram Nager


Date of Birth : 12th May - 1974


Nationality : Indian


Health : Good & Teetotaller


Language Known : Hindi and English


References will be furnished on demand / request.





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