Resume Help

Resume Help :

This is Resume Help for the post of a Technician.

Name of The Applicant,
Door Number with The Name of The Street,
Name of The Locality,
Name of The Town.
Phone : 0000 - 0000000
Mob : 0000000000000
E-mail :

Objective :

To attain a senior position as a Technical Support Specialist in a renowned company of repute

Summary of Qualifications :

10 years experience directly dealing and solving the customers’ problems satisfactorily

Demonstrated skills to diffuse complicated and heated situations in customer dealings

Known for calm and cool behaviour

Proven leadership qualities in team spirit environment, diffusing and reducing stress in tensed situation effectively

High level of written and oral communication skills

Creative ability to solve unusual or difficult problems when logical methods have failed

Never failed to meet deadlines and always set priorities in order to get the work completed before the scheduled time

Employment History :

  1. Technical Support Specialist : Rane Fasteners : Ahmadabad : Sept.1999 to present

    Responsibilities :

    Responsible for researching and analyzing any problem arising at the existing set-up and to investigate and sort the issues reported by customers and dealers in a timely and efficient manner

    Imparting training to the new and existing staff on the newly introduced software and to make them aware to the technicalities faced

    Performed data conversions and repairs of customer data in order to meet specified programme requirements

    Worked with Research and Development department on Quality Assurance

    Created documentation on policy and procedures

    Attended and played an integral role in departmental meetings

  2. Manager - Customer Care : Vimal Oils and Foods Ltd. : 1996 to 1999

    Responsibilities :

    Responsible for maintaining heavy and light duty equipments being in regular use

    Responsible for maintaining the inventory control and arranging the delivery and sale figures updated on monthly basis

    Researching the problems faced by the staff and the clients and sorting them effectively, providing satisfactory solutions

    Offering customer service in a pleasant and professional manner

Education :

Master of Computer Application - Minerva Institute – Goa – 1995 - Awarded for the best Project

B.Tech – University of Rajasthan – 1993 - Distinction in Computer Graphics

Senior Secondary – CBSE – 1989 – G.K.P. Public School – New Delhi

Training and Skill Enhancement :

Professional development programmes including Knock Your Socks Off Customer Service

Training in time management and interpersonal relations development skills

Computer Proficiency :

Completed project for Computer Programmer Analyst training in Visual Basic, C++, C for Windows and Basic Networking

Worked with DOS, MS Office, Window 9X

Knowledgeable in programmes such as Access, Excel, Paradox, Dbase III and IV and Lotus 123 V4

PowerPoint and Corel Draw and Claris Works

Interests and Hobbies :

Web Page Creation





Other Personal Details :

Father’s Name : Mr. Sitka Ram Nager

Date of Birth : 12th May - 1974

Nationality : Indian

Health : Good & Teetotaller

Language Known : Hindi and English

References will be furnished on demand / request.

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