Sample Business Apology Letters are here as a library of best collection of letter expressing apology. Being sorry for the inconveniences caused because of you is a typical business situation. Expressing your apology is the best action you could take to set things right. You have to send a message to the other person to see that the same situation will not happen in your dealings with that person. Such a move from your side will not only balance your rapport with that particular person, but also increase your image among your customers, because that is the professional action that you could take. So, never hesitate to express your apology to your customer. That will take you up in your professional ladder. Keep in touch with your customer. Take follow action. When things go wrong because of mistakes you commit, express your apology explicitly.