Reply to A Complaint Letter

Reply to A Complaint Letter :

Reply to A Complaint Letter :


We thank you for your letter of April 10 in which you call our attention to the fact that you have not received the goods ordered by you on March 22.

On referring to our records, we find that your order left our shipping department on March 25. According to the usual time required for shipments to reach your city, you should have received these goods by April 5 at the very latest. It sometimes happens, however, that shipments are misplaced or unduly delayed by the railroad company and this has no doubt been the case with your order.

We have today started a tracer after the goods. If they are not located within the next two or three days, we will send you a duplicate shipment.

We deeply regret this delay, but we know you will understand it is one of those unfortunate occurrences that are beyond our control. Clearly the railroad company is to blame in this instance. We shall do everything in our power to see that such a delay does not occur again.

Tours Truly,

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