Reply to The Complaint Letter
We regret to learn from your letter of June 24 that the suit we made for you does not please you in every way.
It is often difficult, you know, to tell from a pattern just how a suit will look when made up. You would have the same difficulty, however. If you ordered your suit of your local tailor, for you would have to select the suit from a pattern and then choose the style from a fashion plate. This is just what you did with us.
We are gratified to know that the suit fits you perfectly and that you are pleased with the workmanship. If you will wear the suit a few times, we believe you will like it. It is certainly a fine piece of goods - one that will give you good service and hold its shape well. And it cost you much less than you would have to pay your local tailor for the same suit.
As stated in our catalogue, we cannot take back made-to-order suits, for the reason that they are made to individual measurements and while this suit fits you perfectly, it is not likely that we could find another person that it would fit. When you take these facts into consideration, we believe you will see the fairness of our position.
We sincerely trust that you will not hold us responsible for what was clearly beyond our control. When you order your next suit, give us another chance and we will make a special effort to please you in every way.
Yours Very Truly,
Reply to The Complaint Letter :
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